Caucasian girl with long dark brown hair and lips painted in red, dressed in a white and bordeaux striped sweater, dark blue pants and a beige hat. She is sitting under a tree and smiling to the mobile phone that she is holding in both hands, positioned between her flexed knees.
Booking information

Changes and cancellations

The unforeseen happens. Find out how to change or cancel your TAP booking.
Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Refunds within 24 hours


Regardless of the fare you pay, requests for refunds within 24 hours (even on FLYTAP) of completing booking are subject to a € 30.00 for continental flights or € 45.00 for intercontinental flights refund fee.
Refunds will be issued in the form of a voucher, deducting the amount of the fee mentioned above.
These vouchers are not refundable and must be used for the purchase of TAP tickets within the space of one year.
If the refund is requested within 24 hours after the reservation is completed, but after the departure of the original flight (no-show), the fare rules will apply instead of this fee.

Changes and cancellations by the Passenger


When your reservation is active and you want to change or cancel it, the following rules apply:

  • Changes and cancellations conditions differ depending on the conditions associated with the TAP product purchased.
  • The rules on changes and cancellations apply to the route and may differ depending on the flight you wish to alter.
  • Some TAP products may impose penalties on changes and cancellations, be non-refundable or non-changeable.
  • You should consult the conditions associated with the TAP product you are booking on the purchase page online before purchasing your ticket.
  • No charges apply when applying for a refund through FLYTAP. If your refund application is made through the Contact Centre or a sales desk, then a service charge of €30 per ticket will be made, regardless of the fare.

Find out more about the conditions associated with your ticket here.


Related Tools

Illustration of a green wallet for documents and money. Overlapped the wallet, on top, to the right, is a red round seal with a cipher ($) symbol inscribed inside it, in white.
Payment methods

Discover the payment methods available for booking TAP flights and choose the method that best suits your needs.

Find out more

Illustration consisting of a green calculator positioned vertically and a round red circle positioned on the upper right corner of the calculator, with symbol ($) inscribed in white.
Fares and Taxes

Discover the TAP flight special fares and taxes. See how you can obtain the best prices before booking.

Find out more

Find out more
Find out more
Travel insurance
Add extra peace of mind to your flight.
Closest Cities
Select dates
Select date
For security reasons, your session will be automatically closed within the specified period. To renew your session, we ask that you log in again.