Transporting our Clients and our crew safely has always been our priority. Since the emergence of the Covid-19 outbreak, is important to update and share all the work done and the measures that we have been implementing, in line with the EASA, IATA, DGS and UCS, to ensure your health and safety when traveling with us.
Learn more about our commitment, recognised by Skytrax in the "COVID-19 Airline Safety" category and aligned with the health and hygiene standards adopted by Star Alliance, of which TAP is a member.
Traveling safely and with confidence is the commitment and goal of all of us. We are doing our part, however, it is important that you also do yours, maintaining the basic and essential rules of personal protection in times of coronavirus. In addition we leave here very useful information to keep in mind:
- Update your details here. It is important to be able to communicate with you at every moment.
- Check-in online on our website or app. Download your boarding pass and charge your smartphone battery.
- If you feel sick, don't travel. If you have a cough, headache or difficulty breathing, seek medical advice, avoid contact with other people and do not travel. If you have already concluded your check-in, please cancel it via our website or APP.
- Arrive at the airport on time: 1h30 before medium-haul flights and 2h on long-haul flights;
- If someone is dropping you off, say goodbye to your family and friends outside of the airport. Only passengers with boarding passes and their companions, in strictly necessary cases, can enter the airport;
- Leave your hold baggage at the 'self baggage drop off' or check-in desk and limit your hand baggage as much as possible to facilitate its boarding and storage, which must be done by yourself;
- Strictly follow the airport signs and respect all instructions from the staff;
- Whenever possible, boarding will be contactless and made with the digital boarding pass;
- Get to the boarding gate in advance and listen to directions that can be given.
We are constantly updating all the information available on Flytap and on social networks so that you always have access to the latest information, and we have reinforced our Contact Centers so that we can always support you.
We want you to know that the entire TAP team is strongly committed to containing the outbreak and ensuring that you travel safely, confidently and flexibly.
We want you to know that the entire TAP team is strongly committed to containing the outbreak and ensuring that you travel safely, confidently and flexibly.
In all airport facilities, measures were put in place to safeguard the health and safety of all workers and Clients. These measures aim to minimize contacts and interactions, and to ensure rigorous cleaning and permanent disinfection. Count on additional protection measures and new procedures at the following areas: check-in, delivery and collection of baggage, security control processes, pre-boarding, boarding and deplaning.
Boarding is being done in small groups of passengers, from the back to the front of the cabin, preserving distance, minimizing circulation and contact between passengers during their accommodation in the cabin. Deplaning will be done in the opposite direction, using the same logic and objective.
Even knowing that the environment on board is the most sterile and safe from the point of view of contamination of infectious diseases, given the air quality and the cabin configuration, we have adjusted our routines and implemented new, reinforced procedures. Get to know them here.
Daily preventive disinfection of all our aircraft since 20 March.
Fast and effective nebulisation process that acts against encapsulated viruses and most common bacteria in just 30 seconds.
Strict compliance with the hygiene and routine cleaning protocols of our aircraft before each departure, as well as work spaces.
Additional cleaning and disinfection procedures specific to the Coronavirus Covid-19, deeper cleaning of frequent contact surfaces using approved biocidal products, in line with the Portuguese Directorate-General for Health (DGS) guidelines, the aeronautical safety specifications and those from our aircraft manufacturers.
- Our aircraft are equipped with a vertical air recycling system that completely renews the cabin air very frequently, every 2 to 3 minutes, twenty times an hour;
- This vertical system, which works by sections of 5 rows of seats, guarantees fresh air in all areas of the aircraft, at the same time and with the same quality;
- We use HEPA filters (High Efficiency Particulate Air) identical to those used in operating rooms. These filters can extract up to 99.999% of even the smallest viruses, including viruses as small as 0.01 micrometre. The viruses of the coronavirus family are between 0.08 and 0.16 micrometres, therefore they are promptly filtered by the HEPA filters, in sections and every 2 to 3 minutes.
HEPA filters extract viruses as small as
0.01 micrometre
Coronavirus family viruses measure:
0.08 to 0.16 micrometre
- Our crews have used personal protective equipment throughout the flight, since 23 March for your safety and that of everyone, in addition to having disinfection and cleaning equipment and products at their disposal.
- The use of a face mask is essential in the protection against Covid-19. We use it, on the ground and on board; also use it throughout your journey, namely on board. Take care of yourself and take care of everyone!
- TAP crews are permanently trained in the procedures for the identification, approach and treatment of suspect cases of infectious disease on board, including Covid-19, and have the equipment and consumables they need on all flights.
- These procedures strictly follow international best practices, defined by the International Air Transportation Association (IATA), the World Health Organization (WHO) and the Portuguese General Directorate of Health (DGS).
- Within the scope of the Covid-19 outbreak, communication and training with the crews was significantly enhanced, as well as the articulation with the TAP Health Care Unit (UCS) and all those involved in the operation, so that your flight is safe.
- Our meals and products comply with the strictest health and hygiene requirements and certifications, and are protected to ensure greater confidence. In the case of snacks, we favor packaged products.
- On flights where we have textile accessories, such as pillows and blankets, we ensure, as usual, their cleaning, hygiene and disinfection between each flight, and they are delivered sealed for each new use.
For more details stay tuned to your pre-travel email, where you will find all the information about the services on your flight.
- Through our Health Care Unit (UCS), a medical service with more than 30 years of experience in health and aeronautics, we have implemented in real time the recommendations of the WHO and the European and North American Centers for Disease Control, as well as the IATA Medical Advisory Group, with whom we have a long-standing relationship.
- We are in daily contact with national and local health organisations, with civil and airport aviation authorities and with our frontline people, crews, maintenance and engineering, catering, cleaning and other ground services.
- We activated our contingency plan for action in the face of infectious diseases in January, and since then we have had the organisation on a permanent state of alert acting in accordance with the procedures in each case and at every moment.
- We are able to act properly before, during and after the flight.
