Baggage – Recommendations, rules and related problems
Baggage
Answers to your questions about luggage during your whole journey.
Online services
Before the flight
After the flight
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Lost & Found If your baggage is late, now you can fill out the form online and avoid queues at the airport. You can do this up to 12 hours after landing (except in Brazil and Italy, due to legal restrictions).
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Where is my bag? Track your bags.
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Checked baggage Check whether your baggage was transported on your flight.
Help videos
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Hand baggage guideWhenever you travel with TAP you can carry cabin luggage completely free of charge.
Contacts
Form: requests and claims
Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience.
Contact us
Online support
Phone
Monday to Sunday: Available 24 hours a day.
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.