Baggage – Recommendations, rules and related problems
Answers to your questions about luggage during your whole journey.
Before the flight
After the flight
Lost & Found If your baggage is late, now you can fill out the form online and avoid queues at the airport. You can do this up to 12 hours after landing (except in Brazil and Italy, due to legal restrictions).
Where is my bag? Track your bags.
Checked baggage Check whether your baggage was transported on your flight. This service is only available for flights departing from Lisbon, Porto, Faro, Funchal and Sao Paulo (Guarulhos).
Hand baggage guideWhenever you travel with TAP you can carry cabin luggage completely free of charge.
Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us
Monday to Sunday: Available 24 hours a day.
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.