Flying with TAP – Frequently asked questions at the airport and during the flight

Flying with TAP

Find the answers to the most common travel questions, whether at the airport or on the plane.
We recommend you provide us with your email address and phone number in the booking process, to enable us to inform you of any changes.
All the connections between flights have an estimated minimum time that ensures transfer without any constraints.

Your connecting time is already guaranteed when you make your booking. 

If you have any more questions please contact us.
If you are at the airport and missed your flight, please contact a TAP agent.
Once at the airport, please contact the TAP ground handling agent for any operational issues.
Once at the airport, please contact the TAP ground handling agent for any operational issues.

You can always check Passengers Rights here.
Once at the airport, if you want to change your connection flight, please contact the TAP ground handling agent for any operational issues.
If you are travelling within the Schengen area, avoid queues at passport control and use RAPID (Automatic Recognition of Passenger ID system), by SEF — Serviço Estrangeiros e Fronteiras.
All European Union citizens aged 18 years or over, holding an electronic passport, can now use the electronic border control devices at the main Portuguese airports (Lisbon, Porto, Faro, Funchal and Ponta Delgada).
The Green Way or Fast Track service gives priority at X-rays and security control, giving you easier and faster access to your gate.
The Green Way or Fast Track service is available at the following airports.
The TAP Premium Lounge is located in Lisbon Airport's Schengen area, at the boarding area on the 6th floor of Terminal 1.
The following passengers can access the TAP Premium Lounge:
  • TAP Passengers on international flights:
    Passengers traveling in Executive Class;
    TAP Miles&Go Gold passengers and a guest (traveling on the same flight);
    TAP Miles&Go Silver passengers;
    Star Alliance Gold passengers and a guest (traveling on the same flight);
    Passengers holding TAP Platinum Visa or TAP Corporate Top cards.

  • TAP Passengers on domestic flights and on flights to Europe or North Africa:
    TAP Miles&Go Gold passengers and a guest (traveling on the same flight);
    Star Alliance Gold passengers and a guest (traveling on the same flight);
    TAP Miles&Go Silver passengers – up to 4 accesses per year.
Lisbon Airport's TAP Premium Lounge is open every day from 7 am to 11 pm.
Lisbon Airport's TAP Premium Lounge is an area designed for your rest, leisure, entertainment and work, with everything a passenger could want:
  • Computers, printers (temporarily unavailable due to the COVID-19 pandemic), Wi-Fi;
  • International TV, newspapers and magazines available at our digital kiosk;
  • Private bathrooms with shower (shower service temporarily unavailable due to the COVID-19 pandemic);
  • Free meals and drinks.
Yes. It is possible to book parking at Lisbon and Porto airports.

You can book here.
Premium Boarding is the most convenient and fastest way to board a TAP flight. You get priority while boarding long-haul TAP flights, departing from Lisbon airport, with:
  • A dedicated area at the boarding gate (not available on all medium-haul flights);
  • Boarding time of your choosing;
  • Exclusive buses (available only when boarding is not by loading bridge).
Premium Boarding is only valid for passengers:
  • Travelling in tap|plus or tap|executive class of a TAP-operated flight;
  • Holders of: 
    • TAP Miles&Go or Silver Gold cards;
    • TAP Corporate card;
    • Star Alliance Gold card and travelling on a TAP- operated flight
Yes. Families travelling with babies have priority boarding.
Boarding begins 30 minutes before departure. If you arrive later, you might not be able to board your flight.
Please check the information panels in the boarding area.

Keep in mind that the boarding gates may change.
All information on the airport and departure terminal is available on your electronic ticket.

If you are travelling with TAP and need further information, please contact us.

Online services

Before the flight

Help videos

  • TAP Digital Kiosk
    A better way to read onboard
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Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

Monday to Sunday: Available 24 hours a day.

Call to national landline.
The cost of communications depends on the tariff agreed with your operator.

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