When things don’t go as planned, TAP is here to offer you the best help possible.
We have launched a Self Service tool to help you manage your bookings more conveniently, available if your flight is delayed and you consequently miss a connection or there is a cancellation.
How do I access this feature?
If there is a problem with your flight, you can access this feature in Self Service through:
- A link sent by e-mail, text message or in the TAP App;
- “Manage my reservation” at flytap.pt.
Do you have any questions about the management of your affected flight?
Below are some of the questions you may have about this tool, from the conditions of access, through how to change or cancel your flight to requesting a refund or a declaration of irregularity.