My Way Desk
ANA Aeroportos de Portugal offers an assistance service that enhances the services available in ANA airports for passengers with reduced mobility.
Passengers who require this service will be accompanied from the moment they at the airport until they board the aircraft, including check-in, security checks, passport control and boarding.
You must request the service from TAP or your travel agent when you make your reservation, or at least 48 hours before the flight is scheduled to depart.
The My Way service is available at the following airports: Lisbon, Porto, Faro, John Paul II, Santa Maria, Horta, Flores, Madeira and Porto Santo.
See all the information here.
Passengers who require this service will be accompanied from the moment they at the airport until they board the aircraft, including check-in, security checks, passport control and boarding.
You must request the service from TAP or your travel agent when you make your reservation, or at least 48 hours before the flight is scheduled to depart.
The My Way service is available at the following airports: Lisbon, Porto, Faro, John Paul II, Santa Maria, Horta, Flores, Madeira and Porto Santo.
See all the information here.
Recommended airport arrival time
-
3 hours Before departure for intercontinental flights
-
2 hours Before departure for European and domestic flights
Latest possible airport arrival time
-
2 hours Before departure for intercontinental flights
-
90 minutes Before departure for European and domestic flights
Important information
Failure to comply with the above arrival times will jeopardize our ability to provide the services. Please request the service in advance and comply with the arrival times.
TAP cannot guarantee provision of the services if you arrive late.
TAP cannot guarantee provision of the services if you arrive late.
