For extraordinary times, extraordinary solutions. We are offering more flexibility, more value, more time and peace of mind to manage your reservation.
Rescheduling is even easier! For tickets issued between September 25 and November 30 of 2020, with an original travel date from September 25 to December 14 of 2020 or from January 16 to March 15 of 2021 also have access to more flexibility and can take advantage of a free change.
As of September 1, 2020, there is also the alternative, if your flight is cancelled, of opting for a refund through a voucher, where we are offering an additional 10% to the amount of the voucher.
Confirm all the conditions below.
Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.
If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.
Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.
If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.
Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.