If you request a refund within the first 24 hours after purchasing the ticket, and only if you choose to be refunded via a voucher, exceptionally, all fares will be refundable and the penalties that may be provided for in the purchased fares will be waived. The voucher is non-refundable and must be used to purchase TAP tickets or payment of other TAP services. Additionally, if you request the refund online, the service fee will not be applied. If you request your refund via a voucher through the Contact Center or at a TAP sales counter, the refund is subject to a service fee of €40.00/50USD/60CAD, charged per ticket, and deducted from the amount of the voucher.
If you choose to be refunded through the same method of payment used to buy the ticket, the refund will be done according to the rules of the fare and route you purchased.
These conditions do not apply to cases where the passenger fails to show up for a flight with a departure time within the first 24 hours after the purchase of the ticket.
For more information on the refund conditions according to the fare and route you purchased, see this page.
