Alerts and informations

Mandatory Passenger Locator Form

  • Mandatory presentation of a completed online Passenger Locator Form for flights to Continental Portugal, this applies to all journeys, both when it is the final destination or in transit;
  • It must be filled out after completing your online check-in, as you will need to include your seat number;
  • You will need to present printed or digital proof that the online form has been filled out and successfully submitted (although digital proof is accepted, we recommend that you travel with printed version);
  • Only forms that are completed and submitted online are accepted. Printed and manually filled out forms are not valid;
  • Non-compliance with this requirement will result in denied boarding and constitutes as an infraction, which can be sanctioned with  a fine of €300 to 800€.
NOTES:
- On flights within Continental Portugal passengers do not need to fill out the Passenger Locator Form.
- On flights to and from the Portuguese Islands to Continental Portugal the presentation of the Passenger Locator Form is also mandatory.

All passengers over the age of 12, with Continental Portugal as a final destination or in transit, must present:

  • EU recovery certificate (or equivalent), OR
  • EU vaccination certificate (or equivalent), OR
  • Negative NAAT test, performed no more than 72h prior to boarding, OR
  • Negative antigen test performed no more than 24h prior to boarding.

Additionally, all passengers, regardless of their age, must present printed or digital proof that the online Passenger Locator Form has been filled out and successfully submitted, as mentioned above.

Passengers who do not comply with the presentation of required documents will not be allowed to board.

Confirm all rules and restrictions here.

Notes:
- Different rules may apply to passengers traveling the Azores or Madeira.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Accra, Bissau*, Conakry*, Dakar*, Praia, Sao Vicente and Sao Tome:
    • Christmas/New Year’s – from 9 December 20223 to 8 January 2024*
    • Easter – from 24 March 2023 to 9 April 2023
    • Summer – from 10 June 2023 to 10 September 2023*
  • Departing from Accra and Conakry*:
    • New Year’s – from 25 December 2023 to 8 January 2024*
    • Easter – from 10 April 2023 to 16 April 2023
    • Summer – from 10 June 2023 to 10 September 2023 

*Note: The final destination Bissau, the Christmas period will be brought forward to November 11, 2023 and the summer period will be extended with an embargo until September 29, 2023.
Final destination Conakry, the Christmas period from December 14, 2023 to December 30, 2023 and the summer period from July 09, 2023 to August 7, 2023 must be considered.
Final destination Dakar, the summer period should only be considered from June 24, 2022 to September 30, 2022.
Conakry departure point, the New Year period from December 31, 2023 to January 8, 2024 must be considered and the summer period from July 29, 2023 to September 5, 2023 must be considered.


The trips whose destination is Accra, Bissau, Conakry, Dakar, Praia, São Tomé and São Vicente and whose origin is Accra and Conakry will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive Class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of Discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

For maintenance purposes and to better respond to the needs and suggestions of our Clients, TAP informs that the Humberto Delgado's Airport Lounge will be closed between the 27th and 29th of August. 
We apologise for any inconvenience this may cause you.

General conditions of the Basic fare for flights to/from Europe and North Africa:

Flights to/from Europe and Northern Africa
Hand baggage 1 x 8kg
Hold baggage 1 x 23kg
Ticket changes From 55€1
Refund2 No

Seat booking3

No
Meals4 No
Fast Track5 No
Priority Check-in No
Priority Boarding No
Lounge6 No
Priority baggage No
Premium Customer Center No

Miles

40%
Upgrade with cash or miles4 Yes

Basic fare conditions for Ponte Aérea flights:

Lisbon-Funchal and Lisbon-Madrid Lisbon-Porto
Hand baggage 1 x 8kg 1 x 8kg
Hold baggage 1 x 23kg 1 x 23kg
Refund2 No No
Seat booking3 No No
Fast Track5 Yes Yes
Priority Check-in No No
Lounge6 From 39,99€ From 19,99€
Priority baggage
No No
Miles 40% 150 miles

1Available for booking changes made prior to theflight's departure. See all information about ticket changes on this link.
2See all information about TAP refunds on this link.
3 Seat booking is allowed on all fares, but on the Basic fare it is subject to a fee. See here the prices applied to each area.
4This service is only available on flights operated by TAP and TAP Express.
5You can add the Fast Track service to the Basic fare by paying for it (except on the Lisbon-Porto, Porto-Lisbon, Lisbon-Madrid and Lisbon-Funchal Ponte Aérea routes, where it is free of charge). This service is only available at certain airports. Please check all information here.
6 For fares where access to the lounge is not included, this is possible for a fee. The price of the lounge depends on the airport. See all the information here.

Basic fare conditions for ticket changes on Ponte Aérea flights:

Lisbon-Funchal and Lisbon-Madrid Lisbon-Porto
Changing to the original flight date:
On the waiting list, before the original flighta Free of charge Free of charge
On the waiting list, after the original flighta Not allowed Not allowed
With a confirmed seat booking before the original flightb 60€ 35€ 
With a confirmed seat booking after the departure of the original flight Not allowed Not allowed
Changing to before or after the original flight date:
With a confirmed seat booking before the original flight 60€ + Fare difference (if applicable) 35€ + Fare difference (if applicable)
With a confirmed seat booking after the departure of the original flight Not allowed Not allowed
Award Tickets:
To the same day as the original flight, with a confirmed seat booking, before the original flightc 30€ 30€

aThis change can only be made on TAP's counters.
bAP Miles&Go Gold Clients are exempt from paying the advance fee if it is requested on the same day as the original flight.
cWhen changing Award Ticket bookings to days other than the day of the original flight, the general rule of the TAP Miles&Go Programme applies, which you can check here.

Click here if you cannot see the tables correctly.

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