Image of the hands of a caucasian lady, by an airport desk, holding a self-adhesive baggage tag, placed on the gray handle of a yellow trip suitcase.

At the airport

Boarding

Begin your trip without hassles or delays.

At the time of flying do take a look at your boarding pass.

On it you will find all the information you need, so that from the moment you arrive at the airport to when you board the aircraft your experience will be as comfortable as possible.

On your boarding pass you will find the following information:

The departure time of your flight;
The name of the terminal where you need to go;
The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
Your boarding area (Premium, A, B or C);
Your allocated seat number;
The class you are flying in.

Boarding areas

We have simplified the boarding areas at the airports we operate from so you can board faster and more conveniently and in greater comfort.

On the aircraft, all the smaller personal accessories you carry with you, such as a ladies’ handbag or a personal computer, must be placed under the seat in front. This will ensure you will have all you need with you and will free up space for larger items in the overhead bins.

Passengers with Top Executive and Executive, and TAP Miles&Go Gold and Silver Clients will continue to have access to their own priority boarding area: Premium Boarding.

Don't be late. To guarantee the punctuality of your flight, we close the boarding gates 30 minutes before the departure time. Please make sure you are at the boarding gate before this time.

Premium

Premium Boarding is a special boarding service that allows you time to stow your luggage on the aircraft.
Settle in on board swiftly and conveniently, on TAP flights departing from Lisbon, and make use of:

An exclusive area at the departure gate (depending on airport);
Boarding at a chosen time;
Exclusive buses (available only on long-haul flights when boarding is not possible by airbridge).

Note: The Premium Boarding service is not available on the Ponte Aérea.

	Discount	Basic	Classic	Plus	Executive	Top Executive
TAP Passenger	X	X	X	X	✓	✓
TAP Miles&Go Gold	✓	✓	✓	✓	✓	✓
Star Alliance Gold card	✓	✓	✓	✓	✓	✓
TAP Miles&Go Silver	✓	✓	✓	✓	✓	✓

Learn more about the TAP fare you bought and find which benefits it includes.

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Get ready to fly!

Have your boarding pass and identification document ready for inspection at all times. The boarding sequence is as follows:

Families with small children (under the age of 2) and passengers with special needs;
Premium Boarding clients may board at their leisure;
Followed by passengers in zone A;
Passengers in boarding areas B and C, respectively.

Attention to the time necessary for the control of documentation by SEF

TAP informs its Passengers that the time necessary for the control of documentation at Portuguese airports, under the responsibility of the Immigration and Borders Service (SEF), can be over 30 minutes.

In order to avoid delays in flights or even non-attendance, TAP advises all Passengers with intercontinental and non-Schengen flights to check the waiting time at the SEF and to plan in advance the arrival at the counters of this service.

It is recommended that Passengers preferably use automatic control machines if they carry electronic identity documents.

Find out more