Use the online actions provided on this page to get your request fulfilled at a faster pace.
Our Contact Center is facing higher demand and the average waiting time may now be longer than usual. Please do contact us only if your situation cannot be resolved.
- The voucher's expiry date can be found in the 'Valid until' field;
- The voucher can be redeemed for trips and/or TAP services;
- The voucher can be used on online purchases at flytap.com;
- You may use up to three vouchers per online purchase;
- If there is any outstanding amount, you can only use up to two vouchers. The remainder will be paid via credit card or any other method which is available when completing the online purchase;
- If you want to use more than three vouchers on the same online purchase, or if the total amount of three vouchers is not enough to pay for the entire purchase, please contact our Contact Center;
- You do not have to spend the entire voucher amount on a single purchase, as it will be deducted until the total amount has been used;
- The voucher can be used in various transactions. If the cost of the new ticket or service is lower than the voucher amount, the remaining balance can be used to pay for other trips and/or TAP services;
- The voucher can be used to pay for a new ticket or service on behalf of someone other than the voucher holder;
- Voucher credits may not be sold.
Frequently Asked Questions
The voucher can be used at flytap.com.
Go to the payments page, choose the option 'Add voucher or promo code', and enter your voucher number.
The voucher amount will be deducted automatically from the purchase total amount.