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A Caucasian girl dressed in a white shirt and with a headset on her head is smiling while serving a TAP Premium client.
At the Airport

Premium Customer Center

An area to deal with all matters related to your trip.
Do you have Basic fare tickets for flights to/from Europe and North Africa that have started a segment of the trip until 10/11/2022?
Currently, the Basic fare is available for Intercontinental flights only. However, if you have Basic fare tickets to flights from/to Europe or North Africa with the trip beginning up to 10/11/2022, click on "Find out more" to see all the conditions and services included in this fare.
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Exclusive service

An innovative one-stop area in Lisbon Airport where you can obtain all the help you need. It offers the possibility of dealing with any matter related to your trip with quick, differentiated service.

When flying as a premium passenger you have free access to the special desks of the Premium Customer Center to:

  • Ensure a faster check-in;
  • Get answers to any questions or doubts;
  • Get support for more efficient boarding.

Who can use it?

Discount Basic Classic Plus Executive Top executive
TAP Passenger X X X X ✓ ✓
TAP Miles&Go Gold ✓ ✓ ✓ ✓ ✓ ✓
Star Alliance Gold ✓ ✓ ✓ ✓ ✓ ✓
TAP Platinum Visa X ✓ ✓ ✓ ✓ ✓
Learn more about the TAP fare you bought and find which benefits it includes.
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Flying Business Class
Your comfort comes first in TAP Business Class.
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Related Tools

Illustration consisting of a light green information board with dark green iconography concerning airport departures.
Boarding

Begin your trip without hassles or delays.

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Illustration with three elements, placed on top of a raised surface: behind, at the center, a bottle of wine. On the front, to the left, a red apple and, on the right, a glass of wine.
Lounges 

The perfect getaway before boarding, to either rest or work.

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Illustration consisting of a green computer screen with a white background. The screen shows a TAP airplane flying over two red geolocation icons, with an arched dotted line connecting the two points. On the top right corner of the screen there is a red seal with two white arrows, indicating check-in priority.
Premium Check-in

Find out about all the check-in options that TAP has to offer.

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