Support panel – Need help?
Questions you might have...
Can I ask for a ticket refund online?
Which bookings can be changed online?
My luggage did not appear at baggage reclaim. What should I do?
How do I create a TAP client account?
All the tools you need to help you before, during and after your trip.
Watch our help videos and find an interactive answer to your questions!
Hand baggage guideWhenever you travel with TAP you can carry cabin luggage completely free of charge.
New TAP Fares | Intercontinental FlightsFrom September 1st, TAP’s new fares apply to intercontinental flights. After this date, the discount fare will not include hold baggage.
Time to ThinkTAP gives you the opportunity to guarantee your booking for 48 hours without the price of the flight changing.
Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us
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