My Way Desk
ANA Aeroportos de Portugal offers an assistance service that enhances the existing services in ANA airports for passengers of reduced mobility.
Passengers who require this service will be accompanied from their arrival at the airport to the aircraft, including through check-in, security checks, passport control and boarding.
This service must be requested at the time of booking, or at least 48 hours before departure of the flight from TAP, or through the travel agency.
The My Way service is available at the following airports: Lisbon, Porto, Faro, John Paul II, Santa Maria, Horta, Flores, Madeira and Porto Santo.
See all the information here.
Passengers who require this service will be accompanied from their arrival at the airport to the aircraft, including through check-in, security checks, passport control and boarding.
This service must be requested at the time of booking, or at least 48 hours before departure of the flight from TAP, or through the travel agency.
The My Way service is available at the following airports: Lisbon, Porto, Faro, John Paul II, Santa Maria, Horta, Flores, Madeira and Porto Santo.
See all the information here.
Recommended airport arrival time
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3 hours Before the departure of intercontinental flights
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2 hours Before the departure of European and domestic flights
Latest possible airport arrival time
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2 hours Before the departure of intercontinental flights
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90 minutes Before the departure of European and domestic flights
Important information
Failure to comply with the above arrival times jeopardises the provision of the services. Please request the service in advance and comply with the arrival times.
TAP cannot guarantee the provision of the services if these times are not complied with.
TAP cannot guarantee the provision of the services if these times are not complied with.
