Booking information – Information, management and related bookings

Booking information

Find the answers to your questions about bookings...
You have the right to reschedule your trip or to be refunded.
If you want a voucher refund you can request it here. It will be for the full amount of the unsed ticket and we will also offer you an additional 10%. If you want a refund in the original form of payment it can be requested here.
When accessing Manage Booking, choose the Edit or Change option, select Cancel and follow the steps until the voucher issuance or the refund to the original form of payment.
Whenever possible, use the Manage Booking option. If you only want to change your flight dates, you can do so online. If you wish to change the route, it will also be necessary to contact the Contact Center. 
You should contact your travel agency for any changes.
There will be no refund of change fees already paid. Conditions are applied considering the date of the change and there is no retroactivity.
Yes, if your ticket is issued between 1 July and 30 September 2020, with original travel dates between 1 July 2020 and 30 November 2020. More information here.
Yes, it is possible. The change of route must be requested through the Contact Center or the travel agent through which you purchased your ticket.
Due to the high number of requests, the issue may not be immediate and may take up to 30 days, but we are making every effort to issue and send the voucher as soon as possible.
Yes, all miles will be returned to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee. The request need to made through the Contact Center.
Additional services are not refundable. However they can be used 1 year after their purchase.
Yes. The remaing amount will be available in the same voucher, which can be used to pay for other TAP flights or services.
If you do not intend to travel, you are entitled to a refund according to the fare rules. If you do not know the rules of the fare that was purchased, you can consult them here.

Help videos

  • New TAP Fares | Intercontinental Flights
    From September 1st, TAP’s new fares apply to intercontinental flights. After this date, the discount fare will not include hold baggage.
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